Salon & Spa Policies
Cancellation Policy
Akari requires at least 24 hours notice for canceling, rescheduling, or changing an appointment. Missed appointments and cancellations, or requests to reschedule made less than 24 hours in advance will invoke a cancellation fee equal to 50% of the booked services.
Punctuality
Our salon is in the heart of the busy Old Port neighborhood. Please allow extra time for parking and other travel delays. We understand that situations outside your control occur, so please let our team know as soon as possible if you cannot arrive on time. If you arrive late, we may need to reschedule your appointment.
Adjustments to Services Already Performed
Our team’s goal is to have every client feel we exceeded their expectations. If you are unsatisfied after leaving your appointment, we are happy to make adjustments based on the initial consultation. Adjustments to the original service are complimentary.
Please contact us within 7 days of your original service to schedule a complimentary adjustment appointment. We cannot provide complementary adjustments if you make adjustments yourself, or have the service adjusted by another salon.
Return Policy
Products can be exchanged for another product of equal value or store credit. Returned products must be unopened or lightly used and returned within 14 days of the original purchase date. All items purchased as part of a sale or other promotion are final.
Salon & Spa Etiquette
Please silence cell phones and other devices before your arrival. We love dogs and furry friends, but we ask that you do not bring them into our salon or spa. We ask that clients do not arrive accompanied by small children or babies for safety reasons.
